Your NOVO watch timepiece comes with a (2) year warranty, a lifetime of awesome, and guaranteed compliments from the date you receive your timepiece. With a receipt the warranty will cover manufacturing defects. It does not cover case, strap or crystal damage, damage resulting from improper handling, lack of care, accidents, water exposure, unauthorized service, or swimming with sharks.
In order to best protect the movement from moisture please ensure that the crown is always fully closed and against the case after setting the time or adjusting its functions. If water accidentally sneaks inside the case or you notice traces of moisture please shoot us a message as soon as possible so we can service it. Each timepiece leaves the NOVO watch HQ fully water resistant, but water resistance is not a permanent characteristic and can be affected by the external environment and wear and tear. This is not a dive watch so no chasing dolphins.
Please insure the value of your NOVO and package it securely in a box when shipping it our way. Our warranty does not apply to items lost or damaged in transit so please use a reputable shipper that allows you to track your package and retain proof of mailing. Our warranty is void if the timepiece is not shipped to us safely within a box.
Our Hermann Oak straps require proper care and attention just like our timepieces. Exposure to moisture, skin care products, chemicals, heat and water, may accelerate the aging of your watch strap.
Our products are custom made for you and cannot be resold to others. As such, we're not able to offer any returns but will always stand behind our workmanship and offer full support to ensure our products are working for you properly.
If you have any questions about our support please contact us at: